Refund policy

At Assistherhood, each of our items is made to order to ensure the highest quality and personalized experience for our customers. Due to this custom manufacturing process, we do not offer exchanges or refunds. However, if your item arrives damaged, please contact us immediately, and we will gladly provide a replacement. Thank you for your understanding and support.

To start a return, you can contact us at hi@assistherhood.com. Please note that returns will need to be sent to the following address: [] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@assistherhood.com.